Our Refund Policy
💡 At Payroll Prime, we are committed to providing software that supports your business at every stage. To ensure your experience is smooth and hassle-free, we've laid out a simple refund policy so you'll know what to expect if our solutions aren't the right fit.
Monthly Subscriptions
If you're dissatisfied with our service within the first month, please contact us. We'll do our best to address your issue, or provide a workaround. If you're still unhappy, we will issue a full refund and downgrade your account to the free plan.
Annual Subscriptions
We don't force you into an annual subscription as a condition for using our services. We prefer to give you the flexibility to choose. In exchange for signing up for an annual upfront commitment, we offer you a significant discount over our already-low monthly subscription cost.
If you are dissatisfied at any time during your first 45 days using our service, do reach out. We will do our best to resolve your issue or offer alternatives. If you are still dissatisfied, we are happy to offer a full refund for your purchase and downgrade your account to the free plan.
Ongoing Service Guarantee
We aim for your satisfaction throughout the entirety of your contract, extending beyond the initial 30 days for monthly subscriptions and 45 days for annual subscriptions. If, at any point during your contract, we remove, break, or discontinue any functionality available at signup, please inform us promptly. Should we fail to address the issue within the promised timelines or provide a satisfactory workaround, we will offer a prorated refund for the remainder of your contract.
Partial Downgrade of Annual Subscription
There may be situations where you wish to downgrade your annual subscription partially. A partial downgrade occurs when you:
- Reduce the number of user licenses
- Downgrade the edition of our services
- Change your paid support plan
- Remove a previously purchased add-on during your annual subscription
For a partial downgrade, you will receive credits in the form of a subscription extension for active licenses. The applied discounts will be excluded when calculating the amount of credits.
💡 Credit formula: Total amount paid − (monthly list price × number of months used)
Auto-Renewal
Both monthly and yearly subscriptions automatically renew until you cancel the service. Before each renewal, we'll send an email detailing the charged amount. After each renewal, you'll receive an email receipt with the deducted amount, the next renewal date, and subsequent charges.
If you forget to cancel your subscription, you can still request a full refund within:
- 5 business days after a monthly renewal
- 15 days after an annual renewal
Refund requests will not be processed after these periods, including prorated refunds.
Exception to Our Refund Policy
No refunds (full or prorated) will be issued if your account is terminated, suspended, or blocked due to violations of our Terms of Service, including, but not limited to:
- Phishing or impersonation
- Fraud or deceptive practices
- Legal breaches or violations of applicable law
How to Request a Refund
To request a refund, contact our support team at legal@payrollprime.com with your account email, subscription details, and the reason for your request. We typically process refund requests within 5–7 business days.
Scope of This Policy
This policy covers every Payroll Prime website that links here, and all of the products and services contained on those websites.
For questions about this policy, contact us at legal@payrollprime.com. For disputes, jurisdiction is the Courts of Chennai, India.